Personalised Pacifiers: Q & A



			FREE Shipping (registered mail/air mail) For orders above RM$25 in a single receipt (Malaysia only)

			FREE Shipping (registered mail/air mail) For orders above USD$25 in a single receipt (Other places)

In this section you will find questions that are frequently asked about our online store. Of course, we are happy to answer any other questions as well. Our Contact Us form helps you to send your question to the right department.

	What is personalized pacifier?
	Personalized pacifier is an online store which sells uniquely assembled personal pacifiers. You can mix and match different parts of the pacifier as you preferred. You can also put in your child’s name or a meaningful message on the knob to make it distinctly personalized.

	How can I purchase?
	If you are first time visitor, you will need to register with us via this form (http://www.personalizedpacifiers.co.uk/index.php?p=registration.html). Once your account is created, you can start to purchase online with us. Registration is FREE. If you have already registered and is a member, you will need to log-in by entering your user-id and password. Once you have login, you can start to purchase online.

	Do you deliver to overseas buyers?
	Yes, we deliver to most countries in the world. Please find out more about our delivery method here: http://www.personalizedpacifiers.co.uk/index.php?p=payment_delivery.html

	Return policy
	Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the goods within 7 days of purchase in its original condition. The item must be clearly unworn or used. The item must not have any marks, must not be boiled or have any wear or tear. We allow you to exchange the products with equivalent value. We will not make cash refund for the purchase. Please note that freight is non-refundable, unless we made a mistake and shipped you the wrong item.

	What are the parts that I can personalize?
	You can personalize the following parts: shield, teat, ring, knob, cover and pacifier case.

	How do I personalize the parts?
	Our online ordering system will bring you through the steps required to process your personalize pacifier. Our online ordering system allows you to select your prefer parts, change your parts if you have a change in mind, but this can only be done before you check out the shopping cart, select your delivery method, and select your payment method. It also allows you to edit your own profile, for example, your address, and contact information.

	If I have doubt, how can I contact you?
	If anytime and anywhere, if you do have doubts on anything in particular relating to our products, you are always welcome to contact us via the following: Malaysia Toll Free number: 1800 88 3868 Other Malaysian number: +606 651 0988 Enquiry: order@personalizedpacifiers.co.uk

	What if I forgot my password?
	If you happen to forget your password, the system will reset and resend you a new password. All you need to do is enter your email account here: http://www.personalizedpacifiers.co.uk/index.php?p=forgotpwd.html

	How do I pay?
	There are several methods to pay. You can choose either of the following: - Online payment via credit card - ATM transfer - Direct bank into our Maybank account - Cheque More information is available on the page below via the below link: http://www.personalizedpacifiers.co.uk/index.php?p=payment_delivery.html

	How can I enjoy your FREE shipping?
	You can enjoy our FREE shipping via the standard delivery method which is registered airmail when you purchase more than RM$25 (for local Malaysian purchase) or USD$25 (for local overseas purchase) in one single transaction.

	Do I need to register everytime when I want to purchase online?
	You will only need to require to register once. Subsequent online purchase does not require registration but require you to log-in to the member's area to commence online purchase.